As an update to my last post and for those that commented…
I proposed a 50% for 2mo both of hours and cost. The phone call ended a little tense from the conversation where essentially I reiterated the contract terms and tried to be understanding and the client stating ‘this is a relationship business and I’m not sure I want to do business with someone who throws contract language at me’.
We exchanged texts later where he seemed a bit cooled off. Said we’d reconvene and he’d consider my offer over the weekend.
Got an email this morning that he is cancelling and considers the last months payment for time we didn’t use due to rescheduling once for weather and once for him as in lieu of the termination fee.
I’m allowing it, being a nice guy and not pushing the issue of the additional termination fee and he was very clear he’s been very happy with the videos made, will resume as soon as he can(we’ll see) and will still call me for listings he gets that need photos/video etc and plans to still refer me and resume regular business soon.
So… I maintained the relationship which has already given one project of work by referral for a one-off video project with another agent and the door is open for continued future business. But it’s costing me $800.
That being said, I’ll be revising my contract terms for retainers and considering dropping the rollover clause all-together and any such action will be solely at my discretion and not a built in allowance per the contract. Also going to up my termination fee to either 2 x monthly fee or 50% remaining contract so at minimum it looks worse than one month and if I did have to pursue anything it would be more substantial to recuperate.
Thanks for the feedback on the original post!
By - Saxplaya91