It was a non-issue until some man in Alabama had nothing better to do with his time and wrote a letter to Todd Jones. "No Problem" is the newest colloquial for "You're Welcome." If we intend to be the premiere food retailer for years to come, we need to stop keeping both feet in the past and learn how to adopt and adapt to the changing times without being patronizing or not genuine about it.


honestly, saying my pleasure sounds forced and unnatural to the majority of people i hear say it. most of the time when i hear a coworkers use the phrase, the customer kind of laughs in a kind of like “really?” way because they know it as much as we do. i’ve never said my pleasure in my three years of working with publix and i never intend to. i say “you’re welcome” or “of course” like a normal person or i thank the customer back when they say it to me.


Same! I’ve never said my pleasure bc it just seems awkward for me to say.


I've never said no problem but have said no worries which I learned from lion king it's okay to say. No worries for the rest of your day. :( Now it's a CSI episode if I say it. So my pleasure it is.


I play it by ear, and never say My Pleasure. It sounds perverted, dickish, and arrogant. Said with a fake smile I would have to wear when saying it because the phrase is unnatural in my mouth, it would clearly sound like "Fuck you." I have always said "We are happy to help" and "That's what we are here for".


It’s hard for me to say “my pleasure” it’s just not natural to me. I try to say “anytime” or “you’re very welcome”.


Me too. Saying “my pleasure” just isn’t part of my vernacular


Publix’s reasoning is that it sounds genuine... NOTHING COULD BE FURTHER FROM THE TRUTH. It is actually the fakest thing we could possibly say to the customers... it is most certainly NOT my pleasure, I’m sorry but I think the vast majority of us are here for the paycheck not because of some deep feeling of service... sure that’s a good thing to have too but for me it will always be secondary to the money, sorry not sorry.


It's such a common phrase that's so ingrained in common vernacular that they're going to have a Hel of a time trying to enforce it. I say it without thought most of the time, like an automatic response, but the inflection is always one of sincerity. "My pleasure" can be uttered just as empty and hollow as "no problem", and honestly, said without any enthusiasm, or with forced enthusiasm, "my pleasure" almost comes across as...idk, mocking? Condescending?


I have about a dozen words and phrases that I use instead of "my pleasure" and "no problem". They come out naturally and there's no reason to change.


I can’t get “my pleasure” out in a normal conversation, I just really can’t. So I replaced my “no problem” with “of course, anytime” it’s teetering on the edge of casual I know, but it’s just easier, and fits better for me personally.


It's stupid and in my opinion sounds disingenuous. I just say "Sure" and leave it at that.


The fact that "my pleasure" is being forced will make me think that I accidentally stepped into the chicken sandwich-fil-a place and makes me think that someone is trying to be something they're not. It's a silly change.




So is this more of a southern issue? If so I’ve never heard anyone offended by my use of “no problem”


yep....fuckin right ;) Everyone up north talks like that, just the way it is


The fact that this is an issue NOW and the company has been around since the beginning of time baffles me.


I had several posts back and forth with some guy about this on another thread. Here are the most concise and relevant recaps of my opinion: >[Rawr\_Tigerlily](https://www.reddit.com/user/Rawr_Tigerlily/)**"Role Model" / Rabble-Rouser**3 points·[6 days ago](https://www.reddit.com/r/publix/comments/dbttrc/help_im_new_and_need_advice_and_answers/f243hz8/)·*edited 6 days ago* > >I'm just curious if Publix has done any actual customer focus group research on this. > >Do *most* of our customers want to hear the same canned response from six different people in the store every time they visit? > >Or do most customers want a genuinely positive human interaction, where their needs are met effectively and efficiently? > >When you give people scripts like "It's my pleasure!" and strictly enforce their use... do you know what actually happens? They start using the canned response at the wrong times in reply to customers. Or they get caught in a loop and repeat the script mindlessly more than once in the course of interacting with the same one customer. > >Maybe I'm the minority. But I don't want people mindless shouting "WELCOME TO MOES!" every time the front door opens, whether people are going in or out. But that's the sort of behavior you encourage when you browbeat people into strict adherence to scripts based on repetitive actions. > >I doubt the "It's my pleasure" decision is grounded in actual market research, and is certainly not grounded in sociology or human psychology. But it should be. And I suspect the science would undermine that this is a good business practice. and: [Rawr\_Tigerlily](https://www.reddit.com/user/Rawr_Tigerlily/)**"Role Model" / Rabble-Rouser**17 points·[1 day ago](https://www.reddit.com/r/publix/comments/de1v5k/my_publix_my_part/f2r35xq/)·*edited 1 day ago* >There was a specific guy who wrote an op-ed to his local paper about employees at Publix saying "no problem." > >[https://www.mdjonline.com/opinion/letters\_to\_editor/good-leadership/article\_ceffb742-185c-11e9-8454-f3867bbfd2b8.html](https://www.mdjonline.com/opinion/letters_to_editor/good-leadership/article_ceffb742-185c-11e9-8454-f3867bbfd2b8.html) > >So we're over compensating to cater to one vocal pain in the ass and maybe a few of his peers who feel the same. > >As I've stated elsewhere... forcing people to use scripted language in customer interactions actually leads to a decrease in attentiveness and sincerity. Most of our customers don't want to hear the same script from every employee in the store. They want genuine, pleasant, real service interactions. > >The cranky guy who only stops in once a week to buy a paper and a few items may love to hear "it's my pleasure." The people who come into the store several times a week, or even several times in the same day are going to find the repetition annoying.


I don’t think it really matters much.. I usually just say “You’re welcome or De Nada...”. De nada usually more because of the stores demographics.


I read an article once about the phrase "no problem" being a millennial term; Me being 24 I use it all the time and still use it. Like many words, its just all about how you say it. I can sound like an asshole for saying you're welcome or I can sound super genuine.


I didn’t know it was a “millennial term” until recently. Even then, I’ve heard my parents use the phrase & maybe that’s where I got it from. The fact that some people are offended by it puzzles me because my mind does not see it as malicious, especially if you use it in a nice tone.


It's fucking stupid and I'm not not doing it.


Hey it’s a fellow Braves fan and Publix associate


Hello friend.


I try to just say thank you, because My Pleasure is awful imo. My brain just stops working when a customer says "I'm sorry" now though. "I'm sorry." PublixScript.exe stopped working.


the boomers will be gone soon anyways


Eh I've gotten used to it. Not really the end of the world.




They have already done all of that ! In Florida at least !


wait we get extra pay on sundays??


We have always said “my pleasure” . It has just been for the last few years I guess people started saying “no problem “ instead.




I meant at Publix we were always supposed to be saying “My Pleasure” Don’t be dumb you know what I meant.




You’re at the wrong store then. I’ve been at Publix close to 20 years and everyone at any store I have worked at says it.