Shipping and Customs Support Group - August 16, 2021
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Just starting out buying. Which one of your favorite sellers ships the fastest to the US? Lol is anyone else as impatient as I am 🙈
Fast shipping is out of any seller control. Once they ship, it all transportation company. Unfortunately Slow shipping is everywhere during this tough time.
I have a package stuck in chine since 56 days in transit (june 24) from TS ANNA... Is this even normal ?? Anna just tells me to wait, but im starting to feel like i will never receive my package... Anyone could let me know their opinions ?? :( :( :(
I’m the same. Purchased from TS ANNA, it’s been stuck on Departed from export office since 1st August. It’s normally really quick and I’m based in Australia. Don’t know what the next steps are or who to contact.
Is this EMS? what does your tracking say?
HI, yes it's ems. still in china ''waiting for airline space''...
She's telling me to wait. but it's been almost 3 months
Oh no! Mine is the exact same, it’s been stuck on ‘waiting for airline space’ since the 19th August
and i’ve been checking every day like crazy.
I asked my seller what it means/any more info and he said ‘its waiting for airline space’ hahah.
Someone who bought the exact bag as me the same day as me/had theirs shipped the same day as me (from the same seller) received theirs yesterday except they used Fedex to US and mine is EMS to UK.
Hearing yours has been stuck like that for almost 3 months is awful. I’m thinking I have so much longer to wait now, hopefully both of ours move soon😭
i just received mine :)! Good luck to you
So glad you received yours! How long was it waiting for airline space in total? Just so I know roughly how much longer I have to wait for mine! 😂
Good luck to you for the wait :)!
i waited 3 months !!!!! i had zero updates. And litteraly just showed up at my door... and my post canada said : delivered.
But my bag is amazing... My friends who work at high end store thought it was real lol !
I'm not sure if that's normal I've never heard of it being that long
My package from BST is stuck at the international hub :(( idk what's going on with Hermes but after some research, apparently they're not the most reliable shipping company. At least they rarely lose packages...posting here for good luck.
My first order. Shipping to Canada.
The status says- departure from international sorting centre CA.
Does it mean my item is in my country?
Mine says that too on the track-chinapost site, if you cross reference that to what tracking says on the Canada Post site it also says “item was released by customs and is now with Canada Post for processing”. I’d say run your tracking number through Canada Post and see what comes up! I always sign up for email notifications too just in case
has anyone ever gotten their package (to the us) through fedex malaysia? the sellers i buy from usually use dubai, but my package went from malaysia to china and it says it’s delayed? i’ve never had that happen before
Mine went from Malaysia to Singapore to Honolulu
thank you for letting me know :-)
yep mine went from Malaysia to China to Japan and then to the US
oh okay, thank you so much!
How long does a tracking number come up live on tracking sites? Heidi sent me a PSP on the 12th and a DHL waybill form with big red EMS text across it lol. Either way I tried to track it on DHL and via 17track and nothing yet...
She uses the dhl Waybill but if she wrote ems, that means she sent it via ems. Ask her for tracking.
Thanks, I was confused by it! I'll be off to ask her now x
Ask them for the tracking number…a lot of times it goes from Dhl to FedEx.
Waiting for a tracking number from hyper peter for my alma bb in damier ebene and i just started my cart for my superbuy order!
I’ve just bought the EXACT same bag from Peter! He told me it was shipped today and I should get tracking in 2 days
Ayeee twinsies! When did you order yours?
I paid for mine on the 12th and Peter told me it was shipped on 16th, I’m in UK so I’m hoping I’ll get it maybe in about 10-14 days
lol NO way, I paid for mine on the same day. He just informed me today that is was shipped he is just waiting on the tracking number.
Haha what a coincidence! Did you ask for a date code? I heard that the NO date code was more brown than a purple undertone like the FL date code but he told me the factory doesn’t do those codes anymore and they’re all MI date code now.
I’ll let you know when I get my tracking number/it arrives!
Heyyyy i got my bag today, did you get yours! Also it is the MI date code. I love her! She is so well made
Noo I’m so sad :( mine is still in China, it’s been stuck on ‘‘Waiting for airline space’’ since the 19th... I messaged Peter asking for more info and he said there’s a backlog of EMS but if ours was shipped the same day it doesn’t make much sense to me.
Do you mind me asking where you are? I’m the UK!
Also so excited/glad you’re happy with the bag!! If you’ve got pictures I would luuuv to see her 😍
Oh nooooo im sorry to hear that! I shipped via fedex so that was probably why I got mine faster also Im in the US. Hopefully you gets yours soon EMS has been crazy lately. I will take pics !
Just got mine today! She is perfect 😍
No I didn’t i just ordered whatever and i asked for a heat stamp. So every one he sends is MI date code ? I hope i ordered from the right factory, yes let me know!
First time buyer here, when ordering do you give your real first & last name or a made up name? Ordered a fendi baguette fingers crossed I’ll receive PSP soon
I use my first name and my maiden name as last. It’s on my ID as middle name if I needed to verify for pickup or anything, but for some reason felt more comfortable using that versus my last name.
I have had to do this and your ID has to match the address and the name. So it’s best to use your correct name!
In the UK I’ve never had to pick up a package from a location or had to show ID to accept a package so that’s why I was curious. I’ll go with real name just in case!
I’ve always given my full name and address. Also just in case if the situation ever arises and I need to pick it up at the post office, they’ll likely ask for ID to verify if I’m the recipient of the package etc
Thanks! Didn’t think about what would happen if it got redirected to post office, valid point
My seller put part of the name of the city I live in on the street number and name line of my DHL Waybill and I'm hoping it registers correctly with DHL based on my zip code being accurate. \*cue anxious brain loop\*
Debating whether to get a Love ring from XY (DHL) or Miss Chen (FedEx) (or if I should buy auth like I’ve been saying to not stress…. But that savings!). Is either more reliable? I haven’t done anything from a TS/nTS yet, so my first one being an expensive one is scary to me, I don’t want it to get stopped
I received sunglasses from TS Vincent in record EMS time (6 days to 🇨🇦!) so I’m also commenting here in the hopes my other packages will start to have more updates and get here soon 🍀🤞🏻✨
Any Canadian ladies have experience with FedEx vs EMS? Have 2 packages from a TS otw via EMS, but in the same boat as some other ladies with being stuck at ‘arrival at the destination’ for 2 weeks now. 😭😭 will i have better luck with FedEx?
My friends package has been stuck at that same 'arrival at destination' since Aug 08 :/
I’ve had a few packages ship through FedEx and I would say it got to Canada quickly (timeline: shipping info sent to FedEx June 6, received it on June 14). However I was asked to pay customs/duties on all packages sent by FedEx; one had FedEx call me for payment and the other two after delivery I received an invoice in the mail to pay (a month later). Not high amounts and better than it getting seized but just keep in mind you may have to pay additional fees!
Thank you so much for the reply! That's great to hear omg. If you don't mind me asking, what was the range of the duties? I definitely wouldn't mind paying a bit more for the speed lol. Could I also ask - did you specifically ask for FedEx? I just asked a TS whether I should go for EMS vs FedEx to Canada, and they replied 'EMS safest' which pushed me away from FedEx haha
Yeah no worries! So I asked for EMS specifically because I know it’s the safest for us Canadians ahaha (ordered from two nTS) and they said sure. When I GL (one package had two SLGs and one was a bag) I received a DHL waybill that eventually turned into FedEx. At this point I was sweating because I was so nervous but thought eh let’s gamble and hope for the best 🥴 they also literally hitched a ride on the same plane AND got delivered at the same time so I was EXTRA nervous 😵💫 I can’t recall exactly what they were declared at but I will say likely under $30 USD. The customs/duties for the SLGs was around $18 CDN and for the bag it was about near $33 CDN. For stuff like this, I know that customs, duties, and brokerage fees are super high and I can’t give an exact breakdown (if you get the invoice in the mail I guess this is where they show how they come up with the amount) because I just pay it; also I don’t want to bring any extra attention to my packages haha 🤣 but I would say within that ballpark for if you get hit with the additional fees. Hope that helped!
I asked for shipping and tracking info from my seller, they are shipping with FedEx but sent me a picture of a DHL packing slip and said “it also needs transshipment”. Does this mean that the FedEx tracking number has not been created yet?
If you search for "DHL Waybill" in this subreddit, there are a couple posts that teach you how to track your package based on that.
Hi, I have tried multiple ways to track the package using waybill but it is not working, should I just try to ask the seller about the tracking number?
Try typing the number at the top of the barcode into FedEx's tracking system.
Thank you, I finally managed to do that!
New to the rep game, getting ready to reach out to a seller. I've noticed that some people will say sent to their warehouse to ship. How does the shipping agent work and is there a benefit to it. Not finding much information on the shipping agents other than in trusted list.
This is typically done when you're using TaoBao and not a TS.
After 39 days of waiting, finally my Ems haul is in dave's hands, fingers crossed🤞🤞🤞🤞
My tb EMS package hasn’t moved for two weeks 😭😭 anyone on the same boat?
Yes you are, mine hasn’t moved since the 1st August and it’s normally really quick for me (based in Australia)
The end of this week will make 1 month for me 👎🏼
Yep me too, I'm at a month already :(
Me on fedex 😭
Uggghh I have two packages stuck at “airline received” by China post. One since July 30 and one since august 11 which isn’t that long but the length of time the former package has spent there I’d making me anxious! I have a Fendi baguette and a Loewe hammock coming from NTS Lili as well as a Boyy wonton dupe from AE.
Good vibes appreciated for my 30th birthday bags to arrive before I turn 31 next year 😂😂
Mine too since july 28 and another one August 11 as well. What’s a coincidence but our package maybe at the same spot 😂😂
Haha let’s hope they shake loose this week!
I really really want the shoes that I ordered to get here before I go on a trip and I even paid extra for Fedex. I'm waiting for it to get picked up in Dubai...I wish there was atleast some tracking before Dubai so we can see how far on the way it is :(
I have a USPS package that has "shipping label created/ USPS awaits item" for 10 days now :( the location is in the US (and like 2 miles from where I live) so I think its waiting for them to clear customs and make it to the country?
Hi friends! I ordered some Chanel sneakers from AE and the tracking number provided to me by the seller says that my package was delivered and signed for in Israel. I live in the US so I’m a little worried something weird is going on. I’ve attached photos of what the FedEx tracking number says. Any theories or help is appreciated ❤️ https://imgur.com/a/AoMOCqb
I hope it works out and you don't have to dispute. I had a similar thing happen, albeit with different countries involved. After I asked the seller, it turned out that there was one tracking # from the seller to a larger warehouse, and then the seller sent me another tracking # from the warehouse to me.
Ok perfect, I hope this is the case. Thank you 💖
I think you should open a dispute, unfortunately this is a common scam on AE.
Oh no, okay thanks for the help!
Aussie ladies! How are shipping delays nowadays?
I’m still waiting for mine from TS Anna, been Departed from export office since the 1st August. Have also ordered another round of reps but who know when this one will arrive!
Sydney sider here! I ordered a bag from Anna and received it a week later via EMS!
Has anyone ever had this issue with DHL? I ordered two pairs of Golden Goose from Fisherman on 8/9 and was given a tracking number the same day. It is now 8/16 and the tracking number has no update at all. Based on the tracking information the package has never been sent. I am stressing over it since I was hoping to take these on vacation with me.
Have you checked the dhl tracking number with FedEx tracking with reference number?
I have. I can't find it on any carrier. Fisherman sent me a picture of the DHL slip so I am expecting it will be DHL.
Did he sent you this dhl [slip number](http://imgur.com/a/9ipPSO4)? If it is, try this [FedEx ](https://www.fedex.com/en-us/tracking.html), track by [reference. ](http://imgur.com/a/pYDsAGy)
thanks! I can see it is ["pending"](https://imgur.com/a/DIF3ZL5) at least now!
For future reference, if you get the FedEx app it will automatically start tracking when a package is matched to your name and address! Much easier than having to track by reference every time you get a package
I’m getting so anxious. I have a package from Fly that went from Alaska to Tennessee yesterday in the early am and it hasn’t move since. It is a priority overnight due to be delivered today by noon. No updates. It cleared customs in Alaska. I’m so nervous!!!
My DHL package fromXY has been stuck for 2 Days now in HK. Is this normal after custom clearance?? I am freaking out right now 😭
Sometimes they have to wait for available flight, but usually they're pretty bad at updating the scans 😔😔😔
Day 10 of the plane entered the port..... Stressing
Oh wow, fingers crossed it moves soon
Yes, same to you!
British rep ladies! What have you been declaring lately and have you had an import fees?
Sellers typically do the declaration, so haven't had to do much... the pckages just turn up at the door. Modern marvel!
I let the seller decide how much they declare for…I’ve not had any fees to pay on any of my parcels this year
Day 5 of my UPS package being stuck at this message, with no updates 😣: “Your package is in transit. We're updating plans to schedule your delivery. / The package will be forwarded to a UPS facility in the destination city.”