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Shipping and Customs Support Group - July 27, 2021

Shipping and Customs Support Group - July 27, 2021

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waterbottlec

Is anyone having issues with EMS shipping to Canada? Last update I got was on July 18 saying enroute to Canada - it’s been en route for 10 day now what


TankGroundbreaking35

Sad to say but EMS is total hit or miss right now. Other fellow Canadian RL’s have gotten their packages in 1-2 weeks, while me and a few others get caught up in “waiting for airline space” and I’ve been waiting almost 1 and a half months for any movement. 😭 stay strong and don’t think about it haha- the only way to get through the EMS delays!


eternised

^(How do I track an Airbox shipment?)


CheesyFatRolls

YOU GUYS FEDEX FLEW LOL. 7/21 shipped, 7/27 arrived in AM 😱 I’m kinda shooketh


lkflip

I'm kinda jealouseth!


CheesyFatRolls

Check out my haul pix on IG! [@Cheesy.Fat.Rolls](https://www.instagram.com/cheesy.fat.rolls/)


Realistic-Agency-628

Has anyone had a DHL tracking number show as delivered earlier in the month to a different destination? My NTS sent tracking but when I typed it in, it says delivered elsewhere. Is this unusual?


lkflip

waybill numbers are recycled so that wouldn't immediately concern me.


cynthiawen7

I said I was not going to do FedEx Dubai again but I did. Before I got the tracking, I didn’t know it would be Dubai again. I told my seller I trust his judgment. This time, 4 days only. 7/23 information sent and picked up today. Yay 😀


lkflip

It's because everyone started sending their stuff through singapore and malaysia, lol.


BirkinBae

Same! Our orders are travel buddies


Baglicious

Anyone with experience with fedex know if they will be able to figure out when my address is misspelled? There is an i in the middle of rhe streetname so the streetname they’ve written doesn’t exist but I would think they could figure it out. Have never tried fedex before (I’m in Europe)


ollivanderthang

7/20 Malaysia Fedex - Package received after FedEx cutoff No need to worry, right?? I’ve never had a package route through Malaysia


chanelhermeslover

Tracking info for my package says “Shipment Exception...” at FedEx Malaysia 😱 what does it mean?


No_Fix817

Nothing to worry about! I had the same thing happen last week: SEPANG MY, Delay, Package received after final location pickup has occurred. Scheduled for pickup next business day. The bag continued its journey without a problem and is already in Europe. It should be delivered on Thursday according to FedEx tracking.


ollivanderthang

Whew! Thank you 😊 I’ve never had a package route through Malaysia so I’m a bit nervous about this one


No_Fix817

I actually received the package today, so one day earlier than expected! I got a text from FedEx early this morning to pay the import duties (14 EUR on a declared value of around 40 USD) and the package was in my hands about 2 hours later 🥳🥳


lkflip

mine is like that too. They must have picked up a bunch of stuff after hours.


llanelcm

Does anyone know if there is a problem with DHL to Canada? I asked for a package that I need ASAP to be shipping via DHL and offered to pay extra for it but the TS said ‘DHL paused’ ?


Baglicious

My TS said that DHL was not possible because it had “shut down”. I don’t know anything else about it


asukutie

Mine said the same when I ordered about a month ago. Now my packages are sitting in Guagnzhou for 3 weeks, no updates. ugh. I hate EMS!


TankGroundbreaking35

Not too sure! Heads up, don’t use EMS to Canada if you need a package ASAP!


ashleyrunswild

[What on Earth is going on?!](https://imgur.com/a/c2MWdXp) My package was picked up by FedEx in Dubai on 7/25, then suddenly overnight last night it went to Somma Lombardo, Italy, then to Memphis , TN where it cleared customs, and then to Atlanta, GA where it was put on a truck and sent out for delivery... and now it's in ITALY again?? Has anyone seen this before??


tooscaley

Could it be because of the time stamps/time zones?


ashleyrunswild

Idk, but it was just delivered! So weird.


Cheesycrocodile

Coming here to rant because my package got lost for the first time and I'm mad about it. I ordered a Channel card holder from "that" AE store with high hopes. The package was marked as "delivered" to my community mail box but there was nothing there. AE refused to refund me because it's marked as delivered. It's not the seller's fault, it's Canada post. I think I'm going to take a break from AE now.


pillsandcookies

My package’s scheduled delivery date is 8/2 but it’s already at my local destination facility! What’re the chances FedEx will deliver it earlier? Maybe if I request to pick up? I should probably just be patient but the suspense is killing me 😂


gizmodriver

I woke up to a FedEx alert today that my delivery was cleared and scheduled for 8/2. An hour later it was out for delivery! You might get lucky too!


pillsandcookies

You are so right…. It’s in my hands now! Yay! Hope you enjoy your package as well 💕


gizmodriver

I’m glad my good luck spread a little further today.


swellcatz

“Delayed beyond our control..” that’s the text I got from FedEx today. My package is stuck in Italy. 😭 Hopefully it will be here someday.


alittlebitwitchyyy

I have the same status on my tracking


swellcatz

It makes me nervous!!


toiletoilet

I was about to ask this, I've seen so many posts about potential delay from FedEx subreddit since yesterday.


Guilty_Fuel_9004

My packe was teruned back by DHL due to low declaration price and now they are asking me to pay 200 CNY for additional fee + screen shots of the transaction as a proof of the declaration price being legit. What should I do? I feel kinda cornered right now!


Baglicious

I have read that often your seller will make a fake receipt. Good thing is it’s not seized but you’ll have to pay taxes I think


MyChihuahuaBytes

Good Morning! Wondering if anyone has had luck recovering a package that Fedex delivered to the wrong address? It was signed by a name I don't recognize and since the address was correct on TS Anna's paperwork it is not her responsibility anymore. I already opened a case with Fedex, hope it helps


TankGroundbreaking35

I’ve had this issue before! If you’re from a condo building, make sure to check with any neighbouring condo buildings in your area. FedEx has left my packages at other buildings before!


TankGroundbreaking35

I’ve had this issue before! If you’re from a condo building, make sure to check with any neighbouring condo buildings in your area. FedEx has left my packages at other buildings before!


MyChihuahuaBytes

I sent it to my office because they tend to deliver to a different condo when I send them home. And they still messed it up


Newby159

Maybe check the ones next door?


hanbanan_13

First time having a package go through Malaysia. Picked up on Day 7.


ffchu

Same! Mine was picked up yesterday noon local Malaysia time and so far no update. There is a red exclamation mark ‼️ on the progress bar lol with no delivery date. That ‼️ really intensifies it lol Scheduled delivery: Pending Shipment exception SHAH ALAM, MY


chanelhermeslover

Wow mine says the same! I am patiently waiting in the US.


ffchu

How many days has it been for you since pickup? Mine has been 2 days. This is the first time my package is going through Malaysia so i don't really know what route it's supposed to/gonna take. Usually it goes through Singapore or hong kong


chanelhermeslover

It was picked up on July 26, so 2 days also...


meerkat117

Same!! 7/19 crew finally showing movement. Our packages are all sitting together next to each other. Kind of endearing :)


ffchu

Hahaha im just picturing all the unassuming brown boxes sitting together in a warehouse with fancy @ss products inside waiting to be dispatched 🥳 to different corners of the world


lkflip

me too! mine took 8 days.


tooscaley

Same! Hopefully it goes fast from here like Singapore.


_philcat

My 7/11 package from Gary is finally out for delivery 😩🤗🤗🤗🤗


silk_poison

Ugh I am so frustrated with USPS and my package getting returned. Does anyone have experience with their epacket getting returned to china? Is it really not tracked on the way back?


BalenciagaPuppyBoot

I bought something from eBay and this happened. He had wrote my ZIP code wrong on the package and it kept going in circles in Indiana for a month until it was returned to him. A wrong address can mess up the USPS system and get it returned to sender.


silk_poison

Did your tracking show that it left the US and when it arrived back at the sender? Mine was last updated in the US a month ago, and I'm not even sure it's here or in China now


BalenciagaPuppyBoot

Yes, it said it left JFK airport and that was the last I saw.


Newby159

I’ve read on here that means it didn’t pass customs so if that’s the case perhaps you’ve been lucky it wasn’t destroyed. Just thinking positive 😄


Guilty_Fuel_9004

i just got a message about a package being returned from DHL hong knong, and i can't really understand what they want from me. Why am I supposed to pay a fee because of a shipment being returned due to their own mistake? Could someone here please help me decipher this nonesense? "Hi, sorry for bothering you. Receiving shipping line info, this packaging is checked because of the low declaring reasons. So parcel could not be shipped out and is returned. Now , may we ask if you need reship parcel and try shipping it again? If yes, shipping line will charge you delivery fee 100RMB + the operation fee 100RMB. Then you need offer us the product transaction pic which could prove its value and parcel invoice need declared shipping fee option on it .Then parcel could be shipped out. Please confirm and inform us about your idea before July 31. The overdue goods will be disposed as abandoned parts. Thank you ."


floridaapologist

Who sent the message? And is this the exact wording they sent or was it translated? To me, it looks like a scam? The “Receiving shipping line info,” reads like template text that they forgot to swap out and personalize with your name. I’ve never heard of a buyer paying fees prior to entry of the destination country.


Guilty_Fuel_9004

I think costumer service. They are giving me problems because of low declared price :/ they also want me to screen shot the transaction in order to prove the price i declared is true. I really feel trapped in the corner and idk what to do


floridaapologist

Hmm, I hope someone can help you! I haven’t heard of a buyer being responsible for items that never left the origin country of shipping.


ClassyButBroke

Has anyone seen a new tracking number populated on their FedEx manager app, but was not told by the TS that there was a new tracking number other than the one that was already provided? Why is there another tracking? I’ve seen some repladies experienced something similar in the past. Anyone has any idea why this is happening?


MyChihuahuaBytes

Have you purchased something from a different seller that you don't have tracking of? A lot of sellers use a company that ships under "Golden Bridge E-Commerce / Kenny Lee", I have purchased stuff from at least 4 different sellers coming under this name


BalenciagaPuppyBoot

Oh my goodness this solves so many questions I’ve had. I’ve even gotten non-reps from that company, so I was so confused.


MyChihuahuaBytes

I’m glad this was helpful 😅 It took me a couple of shipments to figure it out


MyChihuahuaBytes

I’m glad this was helpful 😅 It took me a couple of shipments to figure it out


ClassyButBroke

No. My other package already came. This is the only one I’m waiting for. I’m wondering if this is a new tracking that the TS never informed me about. The original tracking had no movement, the “new” tracking populated was picked up today.


lkflip

Is the new tracking picking up from a country other than china? The sellers typically use DHL to get it to another country and a shipping agent in that country sends it on via Fedex. So you will get a DHL tracking number from the seller that won't do anything really until it gets registered in the Fedex system, and the fedex shipment will have a different number. This is completely normal.


MyChihuahuaBytes

That's odd, maybe something on the original package was not correct, like weight, dims and a new label had to be printed to update the shipping rate. Anyhow the TS should've mentioned that to you for sure . Hope you get your package soom


ClassyButBroke

Yeah. She never informed me. I just asked her for my tracking to confirm, haven’t gotten a response yet. But thank you!


MyChihuahuaBytes

Did you get a DHL number and then a Fedex tracking? That is normal when they route packages via Dubai, Singapore, etc


ClassyButBroke

No, I was given FedEx tracking from TS. A day or two later another tracking populated on my Fedex app too. Now I have two trackings coming from the same place. The one from TS hasn’t moved yet, the one that was not given to me by TS but populated on the app just got picked up. Weird.


jessreplover

My last update was from 20th July - “Departed from export office Guangzhou Baiyun International Apt” should it have arrived somewhere - anywhere, by now? Shipping via EMS


Elles120

I had the same for EMS on 22nd July and it has arrived in my country today (UK).


crisscrosses

I have something with the exact same status (mailed 20th July, last update was then), I think things might just be held up at the moment. In a little bit of pain considering something I bought from Ali a few days earlier has just arrived in my country


cookieenmelk

I'm not sure with EMS, but between 2 July and today (still in transit), there was one time I didn't have any updates for 9 days.. I think pandemic makes shipping even slower


PurpleSaskatoon

It has been one month since NTS Bella shipped my parcel (EMS) and it still hasn’t left China? I asked her about it today and she said she would contact the courier company for me. She then replied 5 minutes later and said they got back to her and because of the pandemic flights were delayed. I highly doubt China EMS replied to someone in 5 minutes. (But maybe?) I’m beginning to have my doubts I’ll ever receive this… Edit: thanks everyone I will chillax for another month haha


irresistablechips

Same! I have a package from Bella that shipped on the 6th of this month- and the status keeps changing between delivered to parcel centre and in transit and on the way


lkflip

Getting airline space has been incredibly tricky lately. It's entirely possible it hasn't made it onto a plane yet.


MyChihuahuaBytes

When she means courier she's not referring to EMS directly. The sellers use companies that process the shipments for them. That is why shipments from Aaron, Zippy, Linda, Fisherman all seem to come from the same sender, because they are using the same company to handle their shipments


locheness4

This is normal right now and flights are delayed. One of my EMS packages haven’t left China yet and it’s been a bit over a month. Everything’s a gamble in terms of shipping delays.


Outside_Caregiver_62

Same here! No updates since 7/3 when it was in China. Starting to get worried


theladybookworm

There *are* covid delays though. Things have not been normal in almost 2 years. If you want fast, you pay for dhl or FedEx. She talked to her local courier company which probably checked their system. EMS is not the courier company. It’s likely China Post.


TorontoBeach86

Don't worry too much, I had a similar thing with Chanel sneakers from Zippy. They took forever to leave China and I finally recently received them a little over two months after he shipped. Wasn't impressed with the long wait but at least they arrived.


busywardolope

Did he ship using fedex?


TorontoBeach86

EMS to Canada. Fedex is quick but I've been dinged with fees in the past and there's always an increased risk of seizure so I always chose EMS.


TankGroundbreaking35

Do you mind sharing your tracking or how the shipping went- I’m awaiting a doomed EMS to Canada and I’ve been patiently waiting for more than a month now 😭 Need something to give me hope! ❤️


TankGroundbreaking35

Do you mind sharing your tracking or how the shipping went- I’m awaiting a doomed EMS to Canada and I’ve been patiently waiting for more than a month now 😭 Need something to give me hope!


TorontoBeach86

PM me if you want the tracking number specifically; don't want to post it publicly but here is the breakdown: 61 Days total shipping time - took about 3 weeks for package to leave China 2021-04-22 19:57:22 Guangzhou Package Received 2021-04-22 20:33:35 Guangzhou Depature from Local Sorting Center 2021-04-22 21:37:06 Guangzhou Arrival at Regional Sorting Center 2021-04-22 23:33:05 Guangzhou Dispatched from Office of Exchange 2021-04-27 09:23:05 Guangzhou Handed over to the Carrirer 2021-04-27 16:21:39 Guangzhou Rejected by Safety Check Point 2021-04-27 23:18:50 Guangzhou Returned from Safety Check Point 2021-04-27 23:19:25 Guangzhou Dispatched from Office of Exchange 2021-05-03 23:19:02 Guangzhou Returned from Safety Check Point 2021-05-03 23:19:08 Guangzhou Dispatched from Office of Exchange 2021-05-04 03:54:51 Guangzhou Departure from Regional Sorting Center 2021-05-04 04:13:03 Guangzhou Handed over to the Carrirer 2021-05-04 08:19:55 CA 航空公司接收 2021-05-04 17:27:51 CA Flight Departure 2021-06-14 23:10:00 CA Arrival at Processing Center 2021-06-14 23:10:00 CA Item Presented to Customs 2021-06-15 08:28:00 CA Released from import customs 2021-06-15 08:29:00 CA Departure from International Sorting Center 2021-06-15 08:35:00 CA Arrival at Transit Sorting Center 2021-06-15 09:13:00 CA Arrival at Transit Sorting Center 2021-06-15 09:22:00 CA Arrival at Transit Sorting Center 2021-06-17 01:50:00 CA Arrival at Transit Sorting Center 2021-06-17 06:43:00 CA Arrival at Transit Sorting Center 2021-06-18 02:02:00 CA Arrival at Transit Sorting Center 2021-06-18 04:50:00 CA Arrival at Transit Sorting Center 2021-06-20 01:56:00 CA Arrival at Transit Sorting Center 2021-06-21 02:01:00 CA Arrival at Delivery Office 2021-06-21 10:30:55 Guangzhou Handed over to the Carrirer 2021-06-21 11:47:00 CA Scheduled for Delivery 2021-06-21 15:29:00 CA Delivered


PurpleSaskatoon

Ahh, ok this makes me feel a bit better!! Thank you. It’s Gucci sneakers that I am waiting for haha