T O P

Shipping and Customs Support Group - July 19, 2021

Shipping and Customs Support Group - July 19, 2021

AutoModerator

## WeChat Verification Requests Locked out of your WeChat account? Post your verification request under this comment. Your request will be deleted if seen elsewhere on the sub. Please do not PM individual members for help unless they have specifically asked you to. If you are an active user, have had your account for six months or more, and have not verified anyone the past 30 days, kindly consider helping one of these members. Accrue some good karma that will help your package move past Dave quickly and safely! *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/RepLadies) if you have any questions or concerns.*


pearlsNrippedjeans

My DDmode B was seized in China 😭


jeweledbeanie

Oh no, I’m so sorry. Does she offer to replace??


mauitaui

TS Fisherman drives me crazy! Got now the second tracking number but neither this one or the first one has a single status update. This is now the case since 14 days. Anyone else experienced this with him before?


cookieenmelk

First time using Aramex, Wenzhi shipped my bracelet on 2nd, it departed Hong Kong on 3rd and has been chilling at Cyprus for a whole week now 🤦‍♀️


NYBuffy82

Ok so my package from 6/17 was picked up in Dubai (yay) made it to Memphis on Saturday, but has not moved since…now I am worried, all my other items go through Memphis in a day, have any of you had delays in Memphis? Is this a bad sign? When it arrived at 4:59am it said “Clearance in progress” then at 5:01 am it said “In Transit” which I thought meant it cleared customs, but since then nothing!


appleloves412

Mine too. Exact same time stamp. Hoping if there’s so many of us that it’s just a delay.


GhostAerie

Same exact situation - I think it’s just backed up


floralfrenzi

Okay so made my 1st purchase on TB through Superbuy. And for some very odd reason it was returned! Not sure what the issues was. But a question I have has this happened to anyone? And I did speak to an agent at Superbuy And they said you can pick any shipping method this time. So was curious if fedex or dhl is a better option? I used EMS as the package I was buying did not allow any other option. Possibly because the items were reps? Anyone have any suggestions or experienced something similar?


trapmeg

I’m shipping to Canada using EMS, my tracking says my haul is “en route to destination country” since July 15th. I’m hoping to have it here by Friday, but I feel like that’s gonna be impossible :( , anyone had experience with this and know how long it normally takes for tracking to update? This is my first time!! Update: I have received my haul on July 29!!


engsmml

Our packages are together! I am shipping EMS to Canada with the same update on 7/15 😁


trapmeg

Lets hope we get it soon!!🤞🏻🤞🏻


TankGroundbreaking35

Expect major delays with EMS to Canada- Have my shipment “en route to destination country” for about 3 weeks- (Shipped June 24th). Hopefully your order has some updates soon! (I’ll be sure to share my tracking once it gets delivered so you have a better idea). PS. I’m shipping to Ontario if that helps haha


Devilwearsrep

I feel like we well never get out package, it's still waiting for airline space... I'm sure it got lost... 29 days in transit no updates still in China


TankGroundbreaking35

Think waiting a maximum two more weeks would be the best bet 😭 let’s stay positive 💌


adriennesoup

FedEx Dubai shipped 7/13 got picked up yesterday!


lkflip

Mine too, travel buddy!


knightsbridge6

I stopped ordering anything I'm going to want/need in the next few weeks... I just ordered a cashmere winter jacket and a Celine trench coat from Aadi. In the middle of July heat! As long as they get to me by November, I'd be fine...


optigan

My EMS package departed China on July 14th and I have no other updates. Canada Post only lists it leaving China at like 5am on the 14th so I assume it's in the country or floating around somewhere nearby. Maybe I'll get an update at the end of the week!


trapmeg

Same with mine except it says it left for Canada on the 15th and hasn’t updated since


cynthiawen7

Yes. My package at Anchorage got cleared by the customs. Took 2.5 days. I wonder if it’s due to my seller urging the express company. I contacted her this morning and then it got released. Yay. Hope this time there’s no cut and damage to the bag by the customs.


relatable1

My Gucci slides from TS Aaron’s clothing account finally arrived after a month and a half of shipping purgatory!! The account had stopped responding to me and I gave them up for lost and then - on my doorstep! They look great and I’m super happy. What a treat 😍


PiggySmalls7

Aaron stopped responding to you or the shipping updates stopped?


relatable1

Aaron’s clothing account (which I think is managed by his sister??? And I know others have recently also had problems with her) stopped responding to me. But the package arrived!!


stylecd

My Gucci bag from TS Aaron arrived today! I imagine it was sight seeing in Dubai for all of June. Camel rides, exotic cars, great shopping, can’t blame the bag for hanging around.


_philcat

9 days and counting for fedex to be picked up. Wow do I miss the days when shipping was from China and only 3-5 days dhl 😩😭


Responsible_Sorbet28

My EMS package that was held in “origin post is preparing shipment” for weeks finally shipped and cleared customs. Thanks, Dave!!! I can’t wait to hold the bag in my arms.


catsaremyjam

My tb package was out for delivery but now it says "held at post office at customer request" I definitely didn't request that and I've been home all day.


[deleted]

[удалено]


meepmorp_B99

I'm in the same boat since 6/09 😭😭😭 I'm hoping it gets here by the end of the year at this point


[deleted]

[удалено]


meepmorp_B99

Awww, thank you! Maybe our collective hope will manifest into space on a sooner flight!


shewantsbags

sometimes “departure” only means it’s been taken to the airport and is awaiting space on an outgoing flight.


[deleted]

[удалено]


shewantsbags

try [this website](https://track-chinapost.com) for tracking your package to see if it gives you any further details. usually it has a bit more info for me than the carrier’s site for some reason. thank you! i must also return the compliment because i love cats and pizza even more than bags 🧡


[deleted]

[удалено]


shewantsbags

i ordered a small tb haul in may. it stopped getting updates on 06/06 and was stuck on that same status about awaiting space. finally arrived this past weekend! there have been significant delays due to covid and reduced flights (from what i’ve read on the internet… take that with a grain of salt!). so, i wasn’t too surprised that my package was taking ages to get a flight to the US from China. but some people have had better luck than others. might depend on the size of the package, when it’s delivered to the airport, where it’s going… who knows? it could even depend on the person packing the planes - do they take from the back of the pile or sometimes do new packages end up shipping first? seems like it’s luck of the draw lately. but i’d keep up hope for at least a month :)


[deleted]

[удалено]


shewantsbags

it did eventually update. i think my first news of a change in status was a fedex email update once it randomly entered US customs. there was nothing between “awaiting departure” and the check-in with customs. i didn’t even realize it was going to switch to fedex for delivery until i got the email! i have free accounts with usps, fedex, and ups that give me updates on when packages with my name are coming to my address. otherwise, it would have been a complete surprise when the package showed up the other day (edit: as i had stopped checking the tracking everyday).


PiggySmalls7

Wow my 7/16 package from Fiona was already picked up in Dubai- I am shook !!


Inryha

Wow yours was faster than mine! She shipped mine last Monday and it was picked up this morning. She never did send me my tracking number though… although I found it myself on the FedEx app.


PiggySmalls7

My last one that took 25 days for it to be picked up !


Inryha

Omg I think I would have had an aneurism lol. My friend’s bag from Qunnie took 2 months. I was just mainly nervous with Fiona being a newer seller, but it looks like everything is working out so far. I’m shipping to the DC area, hopefully it won’t take too much longer now.


PiggySmalls7

Oh I’m right near you in Annapolis - I bet our bags are travel buddies ! She seems great So far- super responsive


Inryha

No way! I’m actually in Rockville! They’re buddies for sure.


PiggySmalls7

Awesome ! What bag did you get.


Inryha

The 30cm c19 in apricot/ivory! Hbu?


PiggySmalls7

26cm c19 in beige 🙃what a smal world !!


SachaBaronColon

My package from TS Anna has been in shipping hell between Guangzhou and Shanghai for almost 3 weeks now. I never had to wait this long for a package 😩


justlikegivenchy

SAME! I’m losing it Ugh!


Snowdrop_Lily

Anyone else's purchase stuck on the longest flight ever? On day 6 of "airline departs", wonder where it's going 😂


Chocolate_Calories

Me too! UK based and stuck at the same message since 11th July. Really hope the leather will be ok in this heat!!!!


No_Explanation_1963

Same! Been there since the 9th July! Are you UK based?


Snowdrop_Lily

Yep! Are you?


No_Explanation_1963

Yes… it’s driving me insane!


No_Explanation_1963

Update! It arrived in the UK last night!!! So took 10 days in total to go from ‘Waiting for airline space’ to ‘Arrived in UK’


BalenciagaPuppyBoot

EMS: Been stuck at “airlines receive it” for 14 days now.


Snowdrop_Lily

That's painful!


Electronic-Ad-1307

Mine was stuck there for 6 weeks lol


Snowdrop_Lily

Oh no... I wish I didn't ask 😅😅😅


Electronic-Ad-1307

Haha I think mine was part of the big Guangzhou backlog, I’m sure you won’t be nearly as unlucky! My other parcels have never been at “flight departed” more than 2 weeks!


annieannie23

Any Malaysia repladies here? So my 187 bag from aadi has been detained by customs due to tax/permit. It’s my first time this is happening. I’m absolutely freaking out, hoping that I’m not getting arrested anytime soon. Heck, I don’t even know if buying replica goods is prohibited in Malaysia. After doing hours of research, it seems like what I need to do is to present an invoice showing the declared value and a bank transaction supporting it. Anyone has experienced with this? I’m on such bad luck, sigh.


PiggySmalls7

You can ask your seller they may help you doctor up an invoice. I don’t know your country but in the US there is an absolute zero chance of being arrested For buying reps. You should confirm your countries laws on this.


annieannie23

My biggest concern is they text me based on a real Chanel bag’s price 🤯🤯🤯 I checked through customs website, counterfeit goods is not in the prohibited list. I felt better after reading that.


PiggySmalls7

Reach out to Aadi they will have experience with this


BalenciagaPuppyBoot

At least in the US, the general advice is to ignore it and count it as a loss. The TS might give you a discount if you repurchase but it is not standard. It’s kind of the risk you take when buying reps. You can make up an invoice, but…I don’t think I’d personally do that. Some people do.


annieannie23

I checked customs page, I don’t think buying reps and shipping it in is an offence, I’m just not sure what’s procedure. What a bummer.


WearingCoats

WE HAVE MOVEMENT IN DUBAI! 7/1 finally making some moves in the middle east.


[deleted]

[удалено]


WearingCoats

Yes! After 18 days.


omegavin8

Hi friends, can anyone offer advice on this EMS tracking? Should I be calling the USPS facility? Last update was May 9th 😓: May 9, 2021, 1:11 am Processed Through Facility ISC NEW YORK NY(USPS) Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 1:11 am on May 9, 2021. Inbound Into Customs Origin Post is Preparing Shipment April 22, 2021, 3:33 pm Processed Through Facility CHANGSHA EMS, CHINA April 22, 2021, 2:46 pm Processed Through Facility CHANGSHA EMS, CHINA April 22, 2021, 11:13 am Processed Through Facility CHANGSHA EMS, CHINA April 19, 2021, 6:40 pm Processed Through Facility CHANGSHA EMS, CHINA April 19, 2021, 5:25 pm Acceptance CHINA


boomboombalatty

I think that means it cleared customs, but it's probably in limbo between international carriers and USPS now, so it will probably start moving towards you again within a day or two.


HermesLVR37

What happens when you track on USPS? Any updates there … ?


omegavin8

No sadly same at 17Track, last update is May 9th for both


HermesLVR37

Ugh, ok that’s a bust — I might go on the EMS site, open an account and post a question on their forum - I was doubtful that anyone would respond but heard from a very nice EMS administrator within 2 hours! They can help -


omegavin8

Oh that’s super helpful! Thank you I will def give that a try 😄


BalenciagaPuppyBoot

USPS can suck and sometimes they forget to scan the package at the regional center (next stop after ISC typically). It could’ve been lost between the regional center and your house. I’ve had stuff go from the ISC to “Out for Delivery” due to not scanning stuff in. NYC’s ISC has typically been fast for me whereas Chicago’s ISC is slow AF. It wouldn’t hurt to call or even visit a post office (they can print out stuff and get you more info!) but if it was never scanned at a regional center after customs, it may be lost.


omegavin8

That’s so good to know! I guess I’ll hold on to a tiny bit of hope, but yeah I was (and still am) a newbie and got carried away on the amount I ordered from this TS without considering the heightened risk. I’ll just keep my fingers crossed - thank you for your help!!


omegavin8

Ah thank you for your advice! I called and they said that “processed through facility” does not mean it cleared customs and it could take up to 90 business days to find out if it has been seized. Might be a loss at this point which is sad because it was my first little haul (3 small bags). If it was seized it was probably because of the size of the package, so I guess lesson learned on my part!


BalenciagaPuppyBoot

Oh wow. Yeah, I personally only do one bag per shipment, especially if it’s going to be sent in a way where it’s going through USPS (like EMS). FedEx, UPS, and DHL are better and quicker about customs and UPS seems to be more interested in catching the “big fish” (a ton of reps clearly for resale in a big box or pallet vs a few purses in a small box). I wouldn’t worry too much yet, I’ve historically had stuff sit in ISC for 10 weeks and it was just a cute unbranded water bottle. Sometimes stuff gets lost because they have a TON of stuff coming in. Then some worker finds it and it gets put into the conveyor belts. (My bottle’s package looked like it had been stuck in a conveyor belt but the bottle was fine!)


smartwaterer

Has anyone seen a guide for using an agent? It’s been a longggg time since I’ve used one so was hoping to refresh my recollection.


theclassicbrunette

My 6/18 Fedex Dubai finally made it to the US! It's scheduled for delivery today in the next two hours but the tracking shows it's still in a city several hours from me. I hope it makes it here today.


surface_2_air

It is also the same for me as well. Scheduled today but still quite far in Memphis. Doesn't make sense.


PiggySmalls7

Hey mine says that too! Somehow it’s out for delivery My house on East coast but last tracking says it’s stil in Memphis. I cannot believe what a hassle this package has been - even to the bitter end!


silk_poison

Anybody else having problems with USPS in the US? 🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️


alliiisshaa

Yes 😔 I’ve had a BST purchased bag from Canada to US stuck at Chicago ISC since June 22.


BalenciagaPuppyBoot

My BST packages having been getting here a day early, because they’ve been priority mail. But an Etsy order for a succulent was lost for days until it randomly got delivered today (she survived!)


lucky7355

This is more of a Chicago ISC issue, as far as USPS is concerned they don’t even know the package is in the country. I had this exact thing happen to me, except mine was at Chicago for 45 days before it was released. I filed a ticket with USPS and they basically called me (I asked for email only) and told me they don’t have visibility of the package and can’t tell if it’s in the country yet and to ask for a refund from the sender because they may not have even send it. Clearly whatever they were looking at wasn’t their own tracking website, which I was using to see that the package had indeed arrived in the US and was sitting at Chicago ISC. Unfortunately it’s just a waiting game now, that facility is not well run.


TheMotherOfDragonite

I wrote you a DM for some info! If it’s not a bother, I’d like to understand how did you solve your situation 😊


TheMotherOfDragonite

I wrote you a DM for some info! If it’s not a bother, I’d like to understand how did you solve your situation 😊


TheMotherOfDragonite

I wrote you a DM for some info! If it’s not a bother, I’d like to understand how did you solve your situation 😊


TheMotherOfDragonite

I wrote you a DM for some info! If it’s not a bother, I’d like to understand how did you solve your situation 😊


TheMotherOfDragonite

I wrote you a DM for some info! If it’s not a bother, I’d like to understand how did you solve your situation 😊


Fit-Indication-4129

Shipped out 6/21, latest update was 7/6 航空公司接收 ——does anyone know what this means? But yeah have been waiting patiently


cynthiawen7

That means the airline has received the package. Next step should be airline takes off. It sometimes could take a while with EMS. Epacket has been fast recently, though


[deleted]

[удалено]


Ok-Butterfly6148

Same just showing info sent to FedEx


_philcat

Same mines from 7/11 too. No movement yet😭


rhe_toric

My 7/5 out of Dubai just moved yesterday!


WearingCoats

Mine moved \*as soon as I pinged Alisa\* to check status on her end. Like literally within minutes. My takeaway is that when the panic sets in to the point that I feel compelled to reach out to my TS, Dubai will release me from purgatory.


cookiemacaron

Nice!! I’m excited for your package to come😊


rhe_toric

Fingers crossed for yours to start moving! These delays are killer


cookiemacaron

I hope so too!! I used to get packages a week tops but now it’s getting longer. But in time..& with patience lol


jess_coronna

Idk if this fits here but didn't want to do a post about it. I made an order with TS Aadi and she shipped more than a week ago, I got the tracking number for DHL but have no luck tracking so I've reached back to her twice to see if she has any other number but no response at all, any advice on this?


cognacthedog

Have you tried [this?](https://www.reddit.com/r/RepLadies/comments/mrqrnz/how_to_find_your_fedex_tracking_number_by_using/?utm_source=share&utm_medium=ios_app&utm_name=iossmf) Last time I bought from Aadi I had to do that, but other sellers usually give me the FedEx number when they get it. Bear in mind, it won’t start tracking until it’s scanned in at the intermediate location


jess_coronna

Ohh got it! Thanks a lot! I'm pretty new here so still learning.


cognacthedog

You’re welcome!


repmadison

May someone please help me out by verifying me on WeChat? Got a new number and now all my info is gone 😭😭


No_Fix817

My first package ever has arrived in Spain and it is showing as in delivery so I should be receiving it very soon. I'm so excited to see my first rep purchases! The timeline was quite quick for a parcel sent via EMS, it was sent on 11/07, left China on 13/07 (only waited about 10 hours for space on a plane), arrived in Spain on 18/07 and is ready for delivery now on the 19th. I'm curious to see how I have to pay the new EU VAT, I assume I will need to go to the post office to pay and collect the parcel.


sushi007

Look at this [comment](https://www.reddit.com/r/RepLadies/comments/onzvtn/shipping_and_customs_support_group_july_20_2021/h5v8onn/?utm_source=share&utm_medium=ios_app&utm_name=iossmf&context=3)


msejjdmj

Is there anyone who can please verify me on WeChat? I’ve been getting along without it for awhile but now there I really would like to teach out to some sellers that only have use WeChat. Thanks so much!


LadyK000

FedEx still hasn’t gotten my package yet. It’s been 3 weeks. Are there known delays from China to Dubai?


toiletoilet

I just received my 6/17 FedEx Dubai package like 10 mins ago, it's finally in my hand after more than a month delay. I hope you get yours soon!!


cynthiawen7

Yay 😀


PiggySmalls7

Wow you actually got yours !!! Mine says delivery today even though it’s still in Memphis 🙄 totally annoying journey right to the bitter end !!


surface_2_air

Agreed. I am glad people are receiving their orders at the very least!


LadyK000

Congrats!!


roq_san

Yep, I have a 6.27 delivery and I just got a notification about it making it to Dubai the other day! US shipment date is also pending, hope yours arrives soon


LadyK000

Thanks!! Good luck to you also.


Kickin_withKells

Spoke with my Seller yesterday regarding delays. Shipment from 06.28 via Fed Ex/Dubai. Was told to expect upwards to 18 days plus. Woke up this morning to see it finally arrived. Delivery to US pending. Hang in there! I was getting a bit frustrated as I’ve had orders placed after delivered already.


LadyK000

Yay!!!


Kickin_withKells

YAY!!!


sansebast

Yes


LadyK000

Okay thanks! It’s good to know I’m not alone.


AmbassadorNormal8043

usually complaining here was used to make my packages arrive faster but apparently this time it is not working: 10 day parcel stopped at the international exchange center


Yoghurt_Scary

My package got picked up in Singapore and suddenly has a red exclamation mark on the tracking and says “operational delay.” Has this ever happened to anyone else? 😕


cynthiawen7

Yes. It should be ok.


TheMotherOfDragonite

Soooooo… I’ve contacted customs government offices today: my obsession over this parcel has reached extreme levels, so I decided that I might try going directly to the higher levels instead of waiting for Italian Post to tell me where my parcel is. And you know what? They’ve told me the problem is all of Italian Post and that they might have lost my parcel if I haven’t got any updates since the infamous “item presented to customs” on July 6. Now I’m trying the speak with someone of Italian post customer service, but the call center is overload, so I’ll keep waiting for an answer to the email I’ve sent this morning. I don’t even care about the bag and wallet anymore, I just want to know if they have seized or lost it so I can reorder them


Ky_bee

Hello everyone! I asked a seller if they would ship DHL to Australia as it has been the fastest in my experience, and they replied that EMS was faster. Can anyone verify that with their own experience?


Gigi1878

My EMS package has been in transit in Guangzhou for 11days. Usually only takes 8-12 days to arrive in Sydney but I’m thinking the lockdowns may be slowing things down 🤷‍♀️. My husband sends a lot of stuff from china for work via DHL and they always get here within a week.


FormalThese

I haven’t had a purchase that was sent via DHL so not sure about that but have had a few via EMS to Perth and it landed in Sydney within 1.5weeks and then arrived and delivered in Perth within 24hrs. I think from my last delivery, it just took a while to leave China bcos of the restricted flights. Hopefully that helps ☺️


Choice_Interview_279

My last delivery was shipped via EMS on Thursday and landed in Melbourne the following Tuesday 😊


redbeanbingsu

I live in Sydney and recieved my latest bag from Anna via EMS today. She shipped it on the 12th and today is the 19th 😊 Timeline: 12th: Posted from Guangzhou 16th: Arrived in Sydney 18th: Arrived at Sorting Centre 19th: Delivered


gnaw94

This gives me hope! My parcel was shipped on the 13th so I hope it arrives in Sydney soon. Previously I've had EMS parcels from Anna arrive in 8 days.


Ky_bee

Oh wow that is FAST! I have had things shipped via ems in the past but it was when there was that huge backlog so it took quite a while. I wonder if your experience is normal?!


redbeanbingsu

Yeah I was surprised! I expected 2 weeks and maybe longer since we're in lockdown at the moment


cynthiawen7

My FedEx package from Shenzhen has been sitting in Anchorage waiting for customs clearance since Friday night. Do customs work over the weekend? So nervous.


redbeanbingsu

I've had customs updates on weekends at even 11pm some days so it seems like they do work weekends


hydrojuju

Apparently, yes. My package went into and was cleared by customs this weekend.


cynthiawen7

Anchorage too?


hydrojuju

Los Angeles actually. It was cleared on Sunday and set to be delivered Monday. Got here today instead. Any movement on yours?


cynthiawen7

I received mine yesterday. Yay 😀


hydrojuju

Ooooooh, fabulous! 🙌


cynthiawen7

Mine has been at the FedEx hub in Anchorage since Friday night. I have not received any updates. Worried 😟


appleloves412

Even on weekends, my packages can be given a release. I have one that still says “clearance in process” since Saturday. Is that your status too? Mine is in Memphis tho.


cynthiawen7

No , mine just says arrived at FedEx hub. Anchorage Ak . I have never had clearance in progress status before. Only international shipment release


lady_rosakura

No


AmbassadorNormal8043

as far as I know customs don't work on weekends


cynthiawen7

Usually, Anchorage customs is fast. But this time it’s been a few days. Now that I feel better. Thank you for your reply


Devilwearsrep

Hi Guys, Can anyone help me and let me know if this is ''normal'' I've had no updates since june 24.... Is my article still in china ?? Thanks so much :( ​ 24 Jui 2021 10:25 Arrival at the Destination CHINA POST 24 Jui 2021 07:00 Flight Departure CHINA POST 23 Jui 2021 10:05 Arrival at the Destination CHINA POST 23 Jui 2021 00:00 Flight Departure CHINA POST 22 Jui 2021 01:47 Received by the carrier CHINA POST 21 Jui 2021 23:16 Article du régime internat. sorti du pays d'origine et en route pour le Canada GUANGZHOU EMS, Chine